Privacy policy
Last updated: March 7, 2026
This Privacy Policy describes how Maxlow Candle Company (“Maxlow,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit maxlowcandleco.com (the “Site”), make a purchase, or otherwise interact with us (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect personal information from you in a few different ways depending on how you interact with our website.
Information You Provide to Us
When you place an order, sign up for emails, or contact us, you may provide information such as:
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Name
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Email address
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Shipping and billing address
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Phone number
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Payment confirmation details
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Order history and purchase information
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Messages you send to customer support
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Product reviews or other user-generated content
You may choose not to provide certain information, but this may limit your ability to use certain features of our Services.
Automatically Collected Information
When you visit our Site, we may automatically collect certain information including:
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IP address
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Device and browser information
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Pages viewed and interactions on our Site
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Referring websites
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Shopping cart activity
This information is collected using cookies, pixels, and similar technologies.
Information From Third Parties
We may receive information from third-party service providers that help us operate our business, including:
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Shopify, which powers our online store
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Payment processors that securely handle payment transactions
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Shipping and fulfillment partners
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Marketing, analytics, and advertising providers
These providers may collect or process information on our behalf in accordance with their own privacy policies.
How We Use Your Information
We use the information we collect to:
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Process and fulfill orders
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Provide customer support
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Send order confirmations and shipping updates
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Improve our website and services
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Prevent fraud and maintain security
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Communicate with you about products, promotions, and updates (if you opt in)
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Analyze how visitors use our website
You can unsubscribe from promotional emails at any time using the link included in those emails.
SMS & Text Message Communications
If you choose to provide your phone number, you may receive text messages (SMS) from Maxlow Candle Company related to your orders, customer support, or promotional updates.
By providing your phone number and opting in to receive text messages, you consent to receive recurring automated marketing and transactional text messages from us. These may include order updates, abandoned cart reminders, promotional offers, and other brand communications.
Message frequency may vary.
Consent to receive marketing text messages is not a condition of purchase.
You may opt out of marketing text messages at any time by replying STOP to any message. For help, reply HELP or contact us at hello@maxlowcandleco.com.
Standard message and data rates may apply depending on your mobile carrier.
We do not sell or share phone numbers with third parties for their own marketing purposes. Phone numbers may be shared with service providers who assist us in delivering text messages on our behalf.
Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze site traffic.
These technologies may be used by us and by third-party services such as Shopify or analytics providers.
Most browsers automatically accept cookies, but you can adjust your browser settings to disable or remove them. Disabling cookies may impact some functionality of the Site.
For more information about Shopify cookies, visit:
https://www.shopify.com/legal/cookies
How We Share Your Information
We may share your personal information with trusted service providers that help us operate our business, including:
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Ecommerce platform providers (Shopify)
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Payment processors
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Shipping carriers and fulfillment services
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Marketing and analytics providers
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IT and hosting providers
We may also disclose information when required to comply with legal obligations, enforce our policies, or protect our rights.
We do not sell your personal information.
User Content
If you submit reviews or other content through the Site, that content may be publicly visible. Please avoid sharing personal information in public submissions.
Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
Children's Privacy
Our Services are not directed toward children under 13, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us and we will delete the information.
Data Security and Retention
We take reasonable measures to protect your personal information, but no system can guarantee complete security.
We retain personal information only as long as necessary to:
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fulfill orders
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provide services
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comply with legal obligations
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resolve disputes
Your Privacy Rights
Depending on where you live, you may have the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate information
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Request deletion of your personal information
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Request a copy of your data
To exercise any of these rights, please contact us using the information below.
We will not discriminate against you for exercising your privacy rights.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, you may contact us at:
Maxlow Candle Company
47 East Maxlow Avenue
Hazel Park, MI 48030
United States